30 Jun

Customer Service Executive

ClickAsia Sdn Bhd

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Gaji:

  • RM1,800.0 - RM2,500.0 Per Month

Job Responsibility
  • Covers all aspect of related customer service scope.
  • Liaise directly with customers to promptly respond to customer enquiries (e.g. pricing, delivery information, warranty and etc.)
  • Attracts potential customers by answering product and service questions, suggesting information about other products and services.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Assist with placement of orders, refunds, or exchanges
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Resolve customer complaints via phone, email, mail or social media
  • Answer questions about warranties or terms of sale
  • Suggest solutions when a product malfunction
  • Follow up on customer interactions
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide professional customer support.



Job Requirements
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred
  • Strong command in written & spoken English.

Job Benefits
  • Monday to Friday (9am to 6pm)
  • Exposure to wide network for customers
Kelayakan:
  • Diploma
Lokasi: Tarikh Tutup:
  • 30 Jul 2019

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