- RM500.0 - RM700.0 Per Month
- Technical Support Position Only
- Provide 1st line support to all users via any interaction tools available promptly from customer/user.
- Assist in technical services on hardware and software.
- Responsible for assisting all customers/users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner
- Provide support remotely and physically on site
- Answer calls promptly. Log incidents/calls onto the Helpdesk systems, assess priority, diagnose, troubleshoot and analyze and provide immediate solution within his/her capacity.
- Assist in troubleshooting and solves incidents for user and escalates incident to necessary escalated personnel as required
- Ensure track, monitor and follow-up incidents/cases logged and manage incidents/cases closed within client's Service Level.
- Complete daily service tasks according to job schedule and time schedule
- Candidate must possess or currently pursuing a Bachelor’s Degree in Computer Science/Information Technology or equivalent.
- Applicants must be willing to work in Petaling Jaya.